Friday, 7 October 2011

Tata Consultancy Services

Type Public company
Traded as BSE532540
NSETCS
Industry IT services
IT consulting
Founded 1968
Headquarters Mumbai, Maharashtra, India
Area served Worldwide
Key people Ratan Tata (Chairman)
S Ramadorai (VC)
N. Chandrasekaran (CEO & MD)
Products TCS Bancs
Digital Certification Products
Healthcare Management Systems
Services Outsourcing
BPO
Software Products
Revenue increase US$ 8.355 billion (2011)[1]
increase US$ 2.024 billion (2011)[1]
Total assets increase US$ 7.215 billion (2011)[1]
Total equity increase US$ 5.499 billion (2011)[1]
Employees 202,500 (Q1, 2011)[1]
Parent Tata Group
Website tcs.com
Tata Consultancy Services Limited (TCS) (BSE532540, NSETCS) is an Indian IT services, business solutions and outsourcing company headquartered in Mumbai, India. It is the largest provider of information technology in Asia and second largest provider of business process outsourcing services in world.[2][3] TCS has offices in over 42 countries with more than 145 branches across the globe and is a subsidiary of textiles and manufacturing conglomerate Tata Group.

Contents

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[edit] History

It began as the "Tata Computer Centre", for the company Tata Group whose main business was to provide computer services to other group companies. F C Kohli was the first general manager. J. R. D. Tata was the first chairman, followed by Pankaj Roy.
One of TCS' first assignments was to provide punched card services to a sister concern, Tata Steel (then TISCO). It later bagged the country's first software project, the Inter-Branch Reconciliation System (IBRS) for the Central Bank of India.[4] It also provided bureau services to Unit Trust of India, thus becoming one of the first companies to offer BPO services.
In the early 1970s, Tata Consultancy Services began exporting its services. The company pioneered the global delivery model for IT services with its first offshore client in 1974. TCS's first international order came from Burroughs, one of the first business computer manufacturers. TCS was assigned to write code for the Burroughs machines for several US-based clients.[5] This experience also helped TCS bag its first onsite project - the Institutional Group & Information Company (IGIC), a data centre for ten banks, which catered to two million customers in the US, assigned TCS the task of maintaining and upgrading its computer systems.[5]

Bombay House, the head office of Tata Group
In 1981, TCS set up India's first software research and development centre, the Tata Research Development and Design Center (TRDDC) in Pune.[6] The first client-dedicated offshore development center was set up for Compaq (then Tandem) in 1985.
In 1979, TCS delivered an electronic depository and trading system called SECOM for SIS SegaInterSettle, Switzerland. It was by far the most complex project undertaken by an Indian IT company. TCS followed this up with System X for the Canadian Depository System and also automated the Johannesburg Stock (JSE).[7] TCS associated with a Swiss partner, TKS Teknosoft, which it later acquired.[8]
In the early 1990s, the Indian IT outsourcing industry grew tremendously due to the Y2K bug and the launch of a unified European currency, Euro. TCS pioneered the factory model for Y2K conversion and developed software tools which automated the conversion process and enabled third-party developers and clients to make use of it.[9]
In 1999, TCS saw outsourcing opportunity in E-Commerce and related solutions and set up its E-Business division with ten people. By 2004, E-Business was contributing half a billion dollars (US) to TCS.[10]
On 9 August 2004, TCS became a publicly listed company,[11] much later than its rivals, Infosys, Wipro and Mahindra Satyam.
TCS now holds every year Nationwide Inter-School IT Quiz called TCS IT WIZ . Which is held across as many as 12 cities including Delhi, Bangalore, Chennai, Ahmadabad, Coimbatore, Pune, Mumbai, Visakhapatnam ,etc.

During 2005, TCS ventured into a new area for an Indian IT services company - Bioinformatics.[12]
In 2008, the company went through an internal restructuring exercise that executives claim would bring about agility to the organization.[13]
In 2011, the company entered the Small and medium enterprises (SME) market with cloud-based offerings.[14]

[edit] Operations & Acquisitions


Tata Consultancy Services campus at Lucknow, India

Tata Consultancy Services at Madhapur, Hyderabad

[edit] Indian branches

TCS had development centres and/or regional offices in the following Indian cities: Ahmedabad, Baroda, Bangalore, Bhubaneswar, Chennai, Coimbatore, Goa, Gurgaon, Guwahati, Kochi, Madurai, Kolkata, Lucknow, Mumbai, Mangalore, Noida, Pune, Thiruvananthapuram, Jaipur, Jalandhar, New Delhi, Jamshedpur, Hyderabad, now in Indore in 2012[15][16]

[edit] Global units

Africa: South Africa, Morocco[17]
Asia (Outside India): Bahrain, Beijing,[18] Hong Kong, Hangzhou, Shanghai, Indonesia, Israel, Japan, Malaysia, Philippines,[19] Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE ()[20]
Australia: Australia
Europe: Belgium, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
North America: Canada, Mexico, USA
South America: Argentina, Brazil, Chile, Colombia, Ecuador, Uruguay, Peru[21]

[edit] Innovation and R&D

[edit] Tata Research Development and Design Center

TCS established the first software research center in India, the Tata Research Development and Design Center, in Pune, India in 1981. TRDDC undertakes research in Software engineering, Process engineering and Systems Research.
Researchers at TRDDC also developed Master-Craft (now called TCS Code Generator Framework [22]) a Model Driven Development software that can automatically create code based on a model of a software, and rewrite the code based on the user's needs.[23]
Research at TRDDC has also resulted in the development of Sujal, a low-cost water purifier that can be manufactured using locally available resources. TCS deployed thousands of these filters in the Indian Ocean Tsunami disaster of 2004 as part of its relief activities.[24] This product has been marketed in India as Tata swach, a low cost water purifier.[25]

[edit] List of acquisitions

The table below gives some details of TCS' key acquisitions
Number Acquisition Date Company Business Country Value Headcount

1 8 October 2008 Citi Global Services Limited Business Process Outsourcing India US$ 505 mn 12472

2 November, 2006 TKS-Teknosoft Banking Product Switzerland US$ 80.4 mn 115

3 November, 2005 Comicrom Banking BPO Chile US$ 23.7 mn 1257

4 February, 2006 Tata Infotech IT Services India - -

5 October, 2005 FNS Core Banking Product Australia US$ 26 mn 190

6 October, 2005 Pearl Group Insurance United Kingdom US$ 94.7 mn 950

7 November 2006 TCS Management IT Services Australia US$ 13.0 mn 35

8 May 2004 Phoenix Global Solutions BPO India US$ 13 mn 350

9 May 2005 Swedish Indian IT Resources AB (SITAR) IT Services Sweden US$ 4.8 mn


10 May 2004 Aviation Software Development Consultancy India (ASDC) IT Services India - 180

11 January 2004 Airline Financial Support Services India (AFS) BPO India US$ 5.1 mn 316

12 October 2001 CMC Limited IT Services India US$33.89m (51%) 3100

[edit] TCS BPO

TCS BPO is the second leading player in the outsourcing industry in India behind Genpact according to Dataquest survey in August 2011.[36] TCS's BPO arm had revenues of $925 million in the year that ended in March, and 34,000 employees[37] Other than major Indian cities, TCS BPO is also present in Tier-II locations like Pune. TCS is also expanding its BPO centre in Kolkata, where it already employs 2,000 people.[38] Tata Consultancy Services has opened a business process outsourcing facility in the Philippines following the path of India-based BPO companies which have operations in that country.[39]

[edit] US Visa Program

TCS was the fourth largest visa recipient in 2008, preceded by Infosys, Wipro and Mahindra Satyam.[40]

[edit] Recent news and developments in TCS

In 2010, Tata Consultancy Services managed to receive ten large deals.[41] TCS is planning to hire 60,000 employees in financial year 2011-2012. [42] TCS has a contract from Credit Union Australia.[43] India's largest software firm, Tata Consultancy Services (TCS), has received a multi-year, multi-million dollar contract to provide application support, maintenance and development services from US-based Air Liquide.[44] TCS will open its first office in Madhya Pradesh in Indore worth Rs.1000 crores. The 100 acre project, expected to be operational by 2013, will employ more than 25,000 people directly and an equal number indirectly. This project is the first and biggest IT project in the state, and would play a vital role in the development of Indore.[45]

[edit] Employees

TCS is one of the largest private sector employers in India with a core strength 202,039 individuals.[46] TCS is now the second-largest employer in India among listed companies after Coal India Limited, however the largest Indian employer is Indian Railways with 1.6 Million employees.[47] TCS has one of the lowest attrition rates in the Indian IT industry.[48] In the past and in the present, TCS has been criticised by its employees in public forums on its Appraisal and Promotion policies.[49]

[edit] TCS Journey in a book

A book titled The TCS Story... and Beyond published by the Penguin Group,was authored by S Ramadorai, now TCS’s Vice-chairman and launched in September 2011.The book covers the 43 years journey of TCS.[50]

[edit] Recognition

As a brand, TCS is the 76th Most Trusted Brand according to The Brand Trust Report, 2011.

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